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Return & Refund Policy

At UECARI, we want you to feel confident with your purchase. If your product does not meet your expectations, you may request a return within 30 days of receiving your order.

Returns

You may open and inspect the product after delivery to make sure it meets your expectations. If you decide to return it, the product should be in good condition and free from significant damage or excessive wear caused after delivery.

Whenever possible, please include the original packaging and any accessories that came with the product.

Return Shipping

If your return request is approved, UECARI will cover the return shipping cost. Return instructions will be provided after you contact us and your request has been reviewed.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. We may ask you to provide photos or a short video so we can review the issue.

When applicable, we will offer a replacement or a full refund.

Refunds

Once your returned product has been received and inspected, we will notify you about the status of your refund.

If approved, your refund will be issued to the original payment method used for your purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Order Changes & Cancellations

If you need to cancel your order or change your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we may no longer be able to modify or cancel it.

Contact Us

For return requests, refunds, or any questions regarding your order, please contact us through our Contact Us page.